Southwest Airlines Cargo has once again become the only U.S.-based airline to earn the highly coveted Diamond Award in the “up to 299,999 tonnes” category in Air Cargo World’s tenth annual Air Cargo Excellence Survey. Southwest Cargo earned high marks for its great Customer Service, Performance, Value, and use of Information Technology.”Winning the Diamond Award for the second year in a row is a testament to the hard work of our People and all they do on a daily basis across the Southwest Airlines network,” said Matt Buckley, Vice President of Cargo & Charters. “While we’re honored to win the award again, our focus remains on our Customers—ensuring they receive the absolute best experience when they choose Southwest Airlines Cargo.”
“Southwest Cargo achieves a level of excellence that is consistently above the norm,” said Steve Prince, publisher of Air Cargo World Steve Prince. “This is proven annually by the ratings their forwarder customers bestow upon them for all measurements in our Air Cargo Excellence Survey.”
The Air Cargo Excellence Survey winners were recently announced during the IATA World Cargo Symposium in Los Angeles. Airline winners are rated by freight forwarders. The ACE Survey, published annually by Air Cargo World, acknowledges Cargo Carriers for achievements in air cargo excellence and is based on a survey conducted by Air Cargo World of more than 600 members of the freight forwarding industries.
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